The Kay Jewelers Meltdown

logo_kayAfter ordering a necklace engraved with Esther’s name on it, I couldn’t wait to get it in the mail. I was disappointed a few days later when I received it, but it was not done correctly. Obviously, it was very important to me, so I thought about it a few days and then decided to take it to the store and see what they could do.

It was a Friday night and I grabbed Kyla and headed to the mall.

OLYMPUS DIGITAL CAMERAYes, I could return it. Then no, I couldn’t. After 40 minutes of me negotiating and 2 calls to customer service, they finally decided to give me a refund. But it wasn’t pretty.

Kyla was tired and about 15 minutes into the process her behavior became utterly humiliating. She slapped, pinched, and scratched my face, and to top it off, starting pulling my hair so hard, the pony tail became a side do. definitely one of the most embarrassing times as a mother. Any bystander would have thought she had never been told “no” in her life. All the while I am held hostage as the associate chats with their customer service department by phone.

When they finally decided to give me a refund, it had to be the on the same card I had paid with, so I pulled out my debit card. Well, I went to put in my pin and drew a blank. After more than one failed attempt, I realized that the information was lost. Gone, right along with so many other parts of me that had recently been lost. I had no clue what my number was. I finally just said that I was sorry, I simply could not remember the number. They were able to process it another way.

I thanked the associate and right about then is when my “holding it together emotionally” ended. I had used patience. I had just smiled even when they mentioned reordering the piece with “her name and birthstone” and motioned to little Kyla, thinking it was her name on a necklace. I finally mentioned it was so important because it was my baby I had just lost. I, in turn, broke down and cried in front of two women I didn’t even know. All while my toddler is destroying my face and laughing at it.

Finally the transaction was finished and I gained whatever composure I could, picked up Kyla still defiant and pinching, and walked out of the store. Although humiliated, I tried to chuckle at the humor of the situation!

As I loaded Kyla in the car and headed home, I had a realization once again…

Mothering is not for the faint of heart! It is a journey filled with joy and sorrow, excitement and disappointment, recognition and embarrassment, rewards, and losses.

YET It is an incredible privilege and I wouldn’t trade it for the whole world. How about you?

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  1. Wow… I cry every time I read these… Thank you for sharing…

  2. Adam Waller says:

    I love you.

  3. Kalyn– Thank you for sharing so personally the journey of your loss and all that goes with the processing of such devastation.

    I have walked that path myself– 6 consecutive times…. and 7 all together.

    I am a mom of 10… only three are still with me.

    Grief is an interesting process…. it comes in waves…just when you think it has safely passed, here comes another wave. Time does help, but the heart of a mom never forgets. I still remember every anniversary/birth/death date. At first it was heart-wrenching…and now 12 years later it is bitter-sweet. I cherish the gift of my children who live eternally and can’t wait to someday meet them, but I find great comfort in the God of All Comfort– who comforts us in all our sorrows so that we can comfort others with that same comfort.

    Thank you for living that examply of allowing God to make your tragedy a beautiful instrument of grace to help others heal.


    • says:

      Hi Dawn,

      Thank you for your kind words. I am so sorry for the losses you have experienced. I can’t imagine walking through the pain 7 times.

      You are right about the waves of grief. Sometimes they are soft and sometimes they come crashing in.
      Our Lord truly is the God of all comfort.

      Thanks for sharing your experience.

      Blessings to you,
      Kalyn Waller

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